Terms of service
PRODUCTION TIME
Turnaround time is typically 2–6 business days. Production time begins on the next business day after an order is placed and all required design files have been received.
Weekends and holidays are not included in production time.
Freedom Fabrics is a print-on-demand business, meaning fabric is printed after an order has been placed. Because of this, production time may vary slightly depending on order volume, fabric availability, equipment maintenance, or other circumstances outside of our normal production schedule.
Production time does not include shipping/transit time. Shipping time begins once the order has been completed and transferred to the shipping carrier.
If your order requires you to upload or email artwork, turnaround time will not begin until all required files have been received and are ready for printing. Delays caused by missing, incorrect, inaccessible, or unusable files may delay production.
SHIPPING
Once an order has been transferred to the shipping carrier, Freedom Fabrics no longer has control over the package or its delivery timeline.
Shipping delays, lost packages, misdeliveries, or damage occurring while a package is in the carrier’s possession are outside of our control.
Shipping insurance is available at checkout. Customers are strongly encouraged to purchase insurance, especially for larger or higher-value orders.
If shipping insurance is declined, the customer accepts the risk associated with loss or damage during transit. Freedom Fabrics will assist with providing available shipment information when possible, but we cannot guarantee reimbursement, replacement, or reprinting for packages lost or damaged by the carrier when shipping insurance was not purchased.
Carrier delivery estimates are estimates only and are not guaranteed by Freedom Fabrics. Delays caused by the carrier do not qualify for refunds, credits, cancellations, or reprints.
DESIGN FILES & SEAMLESS PRINTS
All uploaded designs must be seamless and print-ready. Freedom Fabrics is not responsible for identifying or correcting non-seamless files, visible repeat lines, gaps, misalignment, or other issues contained within a customer-supplied design.
It is the customer’s responsibility to verify that their file is seamless and suitable for printing before submitting an order. Orders will not be refunded, credited, or reprinted due to issues present in the original uploaded file.
SCALING
Print scale is selected by the customer at the time of ordering. Customers are responsible for reviewing and selecting the appropriate scale for their project.
If you choose Printer’s Choice, our team will select a scale we believe works best for the design; however, scale is subjective, and refunds, credits, or reprints will not be provided due to dissatisfaction with scaling.
If you have a specific scale requirement, please include clear instructions with your order.
IMAGE QUALITY & RESOLUTION
For best printing results, we recommend artwork with a resolution of approximately 300 DPI at the intended print size.
Lower-resolution artwork may appear blurry, pixelated, or less detailed when printed. Freedom Fabrics is not responsible for print-quality issues resulting from low-resolution, improperly sized, compressed, or otherwise poor-quality customer-supplied files.
COLOR DISCLAIMER
Digital screens display colors using RGB, while our printing process uses CMYK-based inks. RGB colors cannot always be reproduced exactly in print.
Colors may also appear differently depending on screen brightness, monitor or phone settings, fabric base, texture, and production variables.
By placing an order, the customer acknowledges that screen-to-print color matching cannot be guaranteed. Refunds, credits, or reprints will not be issued because of dissatisfaction with color, shade, saturation, brightness, or differences between the digital image and the finished printed fabric.
We recommend ordering a sample before placing a larger order if color is especially important to your project.
FABRIC VARIATIONS
Fabric may vary slightly from roll to roll or between production batches. Variations may include color, shade, width, weight, texture, feel, drape, stretch, or other characteristics.
These normal manufacturing variations are not considered defects and do not qualify for refunds, credits, or reprints.
DESIGN OWNERSHIP & COPYRIGHT
Customers are responsible for ensuring they own, have purchased, or otherwise have permission to use any artwork or design submitted for printing.
By uploading a design, the customer confirms that they have the legal right or appropriate license to reproduce that artwork. Freedom Fabrics is not responsible for copyright, trademark, licensing, or other intellectual-property disputes resulting from customer-supplied artwork.
SUPPLIERS & MATERIAL AVAILABILITY
Freedom Fabrics reserves the right to change fabric suppliers or manufacturers when necessary. While we make every effort to maintain consistency, minor differences between production batches or suppliers may occur.
CONTINUOUS YARDAGE
We make every reasonable effort to provide ordered yardage in one continuous piece. However, circumstances such as the end of a fabric roll, production flaws, or other manufacturing issues may occasionally require the yardage to be divided into multiple pieces.
When this occurs, we may include additional fabric when appropriate to compensate for the break in continuous yardage.
BULK ORDERS
Orders qualifying for bulk pricing may be shipped as continuous yardage on a roll or folded continuously within a box, depending on the quantity, fabric base, packaging requirements, and shipping method.
Unless continuous yardage is specifically guaranteed in writing before ordering, continuous yardage cannot be guaranteed.
PRINTING FLAWS
If a significant printing flaw occurs that meets the requirements of our Flaw Policy, Freedom Fabrics will determine the appropriate remedy, which may include replacement of the affected portion of fabric.
Refunds, credits, or reprints will not be provided for minor cosmetic imperfections, normal fabric variations, customer-supplied file issues, scaling preferences, or color differences described within these Terms.
RETURN / CANCELLATION / FLAW POLICY
All sales are final. We do not accept returns, cancellations, or refunds once an order has been placed. Because our fabric is printed and/or cut specifically for each order, we cannot accept returns due to a change of mind, personal preference, or dissatisfaction with the finished product.
COLOR DISCLAIMER
Colors displayed on phones, computers, tablets, and other digital screens are shown using RGB color, while our fabric is printed using CMYK-based inks and printing processes. RGB colors cannot always be reproduced exactly in CMYK.
Because of this, slight to noticeable color differences between the image displayed on your screen and the final printed fabric are normal and expected. Screen brightness, device settings, monitor calibration, fabric base, texture, and other factors can also affect how a color appears.
By placing an order, the customer acknowledges and accepts that an exact screen-to-print color match cannot be guaranteed. We will not provide refunds, credits, or reprints due to dissatisfaction with color, shade, saturation, brightness, or differences between the digital file/on-screen image and the finished printed fabric.
If exact color appearance is important for your project, we strongly recommend ordering a sample before placing a larger order.
FABRIC FLAWS & MINOR COSMETIC MARKS
Fabric is manufactured, transported, stored, handled, printed, pressed, cut, and packaged before reaching the customer. Because of this process, minor cosmetic imperfections may occasionally occur, including small handling marks, dust marks, small discolored spots, surface marks, or other minor imperfections.
Small cosmetic marks or imperfections that do not materially affect the usable portion of the fabric are not considered defective and will not qualify for a refund, credit, or reprint.
A flaw must be larger than 1/2 inch and more than 6 inches from the selvage to be considered for replacement. Flaws located within 6 inches of either selvage are not eligible for replacement, refund, or credit.
Any qualifying flaw must be reported to Freedom Fabrics within 48 hours of delivery and must include clear photographs showing the flaw and its location on the fabric. Please do not cut, wash, or use the fabric before contacting us regarding a potential qualifying flaw.
If Freedom Fabrics determines that the fabric qualifies for replacement under this policy, we will provide instructions and, when applicable, a return shipping label.
SAMPLES & FABRIC EXPECTATIONS
We strongly encourage customers to purchase a sample before placing a full order. Fabric bases can vary in appearance, texture, weight, stretch, drape, and printed color.
By placing an order without first purchasing a sample, the customer accepts the fabric as ordered and assumes responsibility for determining whether the fabric is suitable for their intended project. We cannot provide refunds, credits, or reprints because a fabric does not meet personal expectations when the product received is otherwise consistent with the ordered item.
Any replacement credit issued by Freedom Fabrics expires 60 days from the date it is issued.
For questions or concerns, please email freedomfabricsinfo@gmail.com. Please allow 24–48 business hours for a response.